Sometimes it's necessary to change who a phone number is assigned to or change how the voicemail is managed. You may need to disconnect a phone or phone number as well. This How To should give you some guidance on what you need to do via ENCS.
This page lists some of the before and after things that needs done to get ready for the MS Teams migration and also the To Do list for after you have been migrated.
This How To reviews some of the basic tasks when receiving calls via MS Teams.
There are a several options for handling your unanswered calls including forwarding to voicemail, fowarding to another person, or simultaneous ring on another number. MS Teams also has an option for having a different voicemail message when you are out of the office.
There may be a need to re-log in to your Audiocodes Teams phone. You will need access to a computer and the physical phone as well. Some of the steps need to be completed on the computer while other steps are completed on the phone.
Call Queue is a special configuration for MS Teams where a pre-defined user(s) can answer the main line. Call queues route callers to people in your organization who can help with a particular issue or question. Calls are distributed one at a time to the people in the queue, who are known as agents. When you are part of the call queue, the incoming call experience is a bit different than a normal call to you. You can also manage or opt-in/opt-out when you need to be part of the call queue.
This is a list of various tips for using MS Teams.
A phone number is required to allow calls to outside PSU staff. This must be requested through PSU.
The Call Handler, Auto Attendant or Phone Tree that your office uses is managed by ENCS/Phone group or the Office365 Teams group at PSU. It is called an Auto Attendant in MS Teams.
Once you have migrated to Teams Telephony, Teams Phones, there are a few settings within MS Teams to configure so you have a better experience with Teams calls.
Once you have migrated to Teams Telephony, Teams-to-Teams Calling, there are a few settings within MS Teams to configure so you have a better experience with Teams calls.
This video will walk you through setting up your Teams Telephony preferences and making and receiving calls. This is relevant to anyone using Teams Phones with a PSU Phone number. Teams-to-Teams calling is similar, but some configuration options are not available.
