Handle incoming calls in MS Teams

This How To reviews some of the basic tasks when receiving calls via MS Teams.

Handle unanswered calls in MS Teams

There are a several options for handling your unanswered calls including forwarding to voicemail, fowarding to another person, or simultaneous ring on another number. MS Teams also has an option for having a different voicemail message when you are out of the office.

Manage and handle Call Queue calls

Call Queue is a special configuration for MS Teams where a pre-defined user(s) can answer the main line. Call queues route callers to people in your organization who can help with a particular issue or question. Calls are distributed one at a time to the people in the queue, who are known as agents. When you are part of the call queue, the incoming call experience is a bit different than a normal call to you. You can also manage or opt-in/opt-out when you need to be part of the call queue.

MS Teams resources from Microsoft and Penn State
Teams Phones - Setting Preferences

Once you have migrated to Teams Telephony, Teams Phones, there are a few settings within MS Teams to configure so you have a better experience with Teams calls.

Teams-to-Teams Calling - Setting Preferences (No PSU Phone Number)

Once you have migrated to Teams Telephony, Teams-to-Teams Calling, there are a few settings within MS Teams to configure so you have a better experience with Teams calls.

Video Tutorial - Teams Telephony Configuration and Use

This video will walk you through setting up your Teams Telephony preferences and making and receiving calls. This is relevant to anyone using Teams Phones with a PSU Phone number. Teams-to-Teams calling is similar, but some configuration options are not available.