Sometimes it's necessary to change the initial greeting that callers hear when calling the main office number, due to a holiday or office closure. Your office main number may be set up as a Call Queue - where several staff can answer when the public calls in. Reference Call Queue Greeting Change below. Other offices are set up with an Auto Attendant (call handler or phone tree). This setup is where the public gets a menu to select who/what program they would like to have their call routed to. Reference Auto Attendant Greeting Change below. Only Authorized Users of the main number will have access to make these changes.
Sometimes it's necessary to change who a phone number is assigned to or change how the voicemail is managed. You may need to disconnect a phone or phone number as well. This How To should give you some guidance on what you need to do via ENCS.
Sometimes, when the Microsoft Teams application updates, your default audio device settings or secondary ringer settings may change unexpectedly. Follow these steps to set up your audio devices and ensure your secondary ringer is correctly configured.
This How To reviews some of the basic tasks when receiving calls via MS Teams.
There are a several options for handling your unanswered calls including forwarding to voicemail, fowarding to another person, or simultaneous ring on another number. MS Teams also has an option for having a different voicemail message when you are out of the office.
There may be a need to re-log in to your Audiocodes Teams phone. You will need access to a computer and the physical phone as well. Some of the steps need to be completed on the computer while other steps are completed on the phone.
Call Queue is a special configuration for MS Teams where a pre-defined user(s) can answer the main line. Call queues route callers to people in your organization who can help with a particular issue or question. Calls are distributed one at a time to the people in the queue, who are known as agents. When you are part of the call queue, the incoming call experience is a bit different than a normal call to you. You can also manage or opt-in/opt-out when you need to be part of the call queue.
This is a list of various tips for using MS Teams for phone calls.
The Call Handler, Auto Attendant or Phone Tree that your office uses is managed by ENCS/PSU Phone group or the Office365 Teams group at PSU. It is called an Auto Attendant in MS Teams.
A phone number is required to allow calls to outside PSU staff. This must be requested through PSU.
Once you have migrated to Teams Telephony, Teams Phones, there are a few settings within MS Teams to configure so you have a better experience with Teams calls.
Once you have migrated to Teams Telephony, Teams-to-Teams Calling, there are a few settings within MS Teams to configure so you have a better experience with Teams calls.
This video will walk you through setting up your Teams Telephony preferences and making and receiving calls. This is relevant to anyone using Teams Phones with a PSU Phone number. Teams-to-Teams calling is similar, but some configuration options are not available.
