Change Ownership of a Phone number or Disconnect it

Sometimes it's necessary to change who a phone number is assigned to or change how the voicemail is managed. You may need to disconnect a phone or phone number as well. This How To should give you some guidance on what you need to do via Penn State IT.

  1. Go to the ENCS Help Center and logon as normal: https://pennstate.service-now.com/sp?id=sc_cat_item&sys_id=dcc34c6f0f194e00fe13f08ce1050ed6
  2. Select the 1st option related to Teams.
  3. Under the section for Teams telephony request type, choose...
    1. To disconnect or discontinue a number: I'd like to disconnect a Teams phone number.
      1. Enter the phone number(s) that need disconnected. Go to step 4.
    2. To reassign: Teams phone number ownership change.
      1. Enter the phone number, first and last name of the new user, along with their userID.
  4. Click Order Now at right or at the bottom.

Once the request is submitted, it will be assigned to someone on their team for provisioning/programming to complete the work.

Please note that this request is not immediate. There may be additional follow-up needed from Penn State. They will reach out via the incident or ticket created once your request is submitted.

July 2026