Sometimes it's necessary to change who a phone number is assigned to or change how the voicemail is managed. You may need to disconnect a phone or phone number as well. This How To should give you some guidance on what you need to do via Penn State IT.
- Go to the ENCS Help Center and logon as normal: https://pennstate.service-now.com/sp?id=sc_cat_item&sys_id=dcc34c6f0f194e00fe13f08ce1050ed6
- Select the 1st option related to Teams.
- In the box provided, type out what you need/what you are requesting.
- Be sure to include the number you want to assign or disconnect, user of the current number or the new user.
- Counties: Be sure to include your county along with Ag Extension in the box as well.
- When you have entered all the information, click Order Now at right or at the bottom.
Once the request is submitted, it will be assigned to someone on their team for provisioning/programming to complete the work.
Please note that this request is not immediate. There may be additional follow-up needed from Penn State. They will reach out via the incident or ticket created once your request is submitted.
Jan 2025
