Teams Phones - Setting Preferences

Once you have migrated to Teams Telephony, Teams Phones, there are a few settings within MS Teams to configure so you have a better experience with Teams calls.

These steps reference MS Teams on your computer but similar set up can be done via the Teams app on a cell phone or tablet.

Setting Up Your DEFAULT Audio Device in Teams

  1. Click three dots to the left of your photos or initials in the top right corner of MS Teams.
  2. Click the Settings.
  3. Click the Devices.
  4. Select your desired speaker and microphone.
  5. To confirm it is working, click the Make a test call button (optional).

If you have a headset connected all the time to your computer, you may add a secondary ringer so that you can hear incoming calls when not wearing the headset.

Setting a Secondary Ringer output:

  1. Scroll down to locate the Secondary Ringer setting.
  2. Make adjustments to allow your computer speakers the audio device.

Redirect Unanswered Calls

  1. From the left sidebar, click the Calls.
  2. Below the number pad, click the drop-down arrow beside the Forwarding button (Note: Don't forward is selected by default).
  3. Click the More Settings.
  4. Verify that the call forwarding slide is toggled off.
  5. When you can't answer a call - select this drop-down menu to redirect calls to voicemail or to another phone and to set the amount of time before calls are redirected.

Managing Voicemail (Greeting)

  1. Click three dots to the left of your photos or initials in the top right corner of MS Teams.
  2. Click the Calls.
  3. Scroll down to the Manage Voicemail.
  4. Click the Record a Greeting button or type a custom greeting message.
  5. Select your preference for Choose what happens when the call is redirected to voicemail.

Setting Emergency Location

On your computer only, Teams phones relies on your defined emergency location for 911 calls. Note: This replaces the use of Mye911.

  1. From the left sidebar, click the Calls.
  2. Locate the Emergency Location menu below the number pad.
  3. In the left navigation of the Microsoft Teams admin center, click Locations > Emergency addresses.
  4. Click Add.
  5. Enter a name and description for the location.
  6. Select the country or region, and then enter the address.
  7. If the address isn't found and you want to manually edit the address, turn on Edit the address manually.
  8. Click Save.

More MS Teams references

For more information, please review the following resources.

03/20/2024