The Call Handler or auto-attendant that your office uses is managed by ENCS/Phone group at PSU.
You can submit a service request at the link below to have these changes completed.
Be sure to include:
- your county
- Ag Extension
- your PSU ID
- the call handler/auto-attendant phone number
Once the request is submitted it will be assigned to someone on their team for provisioning/programming to complete the work.