Request a new or modifications to Office Call Handler or Phone Tree

The Call Handler, Auto Attendant or Phone Tree that your office uses is managed by ENCS/PSU Phone group or the Office365 Teams group at PSU. It is called an Auto Attendant in MS Teams.

You can submit a service request at the link below to request a new Auto Attendant or to have changes made to an existing Auto Attendant.

Be sure to include:

  • your county or dept
    • If a county, please include "Ag Extension" after your county name
  • your PSU UserID
  • the call handler/auto attendant phone number

https://pennstate.service-now.com/sp?id=sc_cat_item&sys_id=54cdf4a40feda600fe13f08ce1050ec7&sysparm_service_offering=5aaedfba0ff1b100f178317ce1050e2e

Please be sure to include details of the changes needed made, including name, userID and phone number for each change.

Once the request is submitted, it will be assigned to someone on their team for provisioning/programming to complete the work.

Please note that this request is not immediate. There may be additional follow-up needed from Penn State. They will reach out via the incident or ticket created once your request is submitted.

October 2024