Request modifications to Office Call Handler

The Call Handler or Auto Attendant that your office uses is managed by ENCS/Phone group at PSU.

You can submit a service request at the link below to have these changes completed.

Be sure to include:

  • your county
  • Ag Extension
  • your PSU ID
  • the call handler/auto-attendant phone number

https://pennstate.service-now.com/sp?id=sc_cat_item&sys_id=54cdf4a40feda600fe13f08ce1050ec7&sysparm_service_offering=5aaedfba0ff1b100f178317ce1050e2e

Once the request is submitted it will be assigned to someone on their team for provisioning/programming to complete the work.

Please note that this request is not immediate. There may be additional follow-up needed from Penn State. They will reach out via the incident or ticket created once your request is submitted.

4/19/2024