This is a list of various tips for using MS Teams.
How do I put a call on hold or transfer in Teams?
- When you are on a call in Teams, you should see another window for that call.
- In that window here is a toolbar with options such as Hold and Transfer.
What should I do if I'm in a Zoom meeting and I get a call via MS Teams that I need to answer?
- Do NOT click on the box of the incoming call (this will answer the incoming Teams call and you will have double audio)
- In the Zoom meeting, choose to Leave Computer Audio and take the call
- or in Teams, change status to Do Not Disturb so that Teams does not 'ring'
How do I transfer a call to Customer Service?
- Put the call on hold by hitting Transfer
- Enter customer service number
- Hit Transfer again
How do I add a speed dial number?
- If needed, call the person that you want to add to your speed dial list.
- Once that number appears in your history or recent list, then
- In Teams app, click the 3 dots and choose Add to Speed dial
- On phone, select the i icon or the start icon to add to Speed dial list
How do I block a number?
- In the History list of calls, locate in Incoming list
- To the right of the name/number you want to block, click the ...
- Choose Block
July 2024
