Change Ownership of a Phone or Disconnect it

Sometimes it's necessary to change who a phone is assigned to or change how the voicemail is managed. You may need to disconnect a phone as well. This How To should give you some guidance on what you need to do via ENCS.

Change phone features - Call Forwarding & Side Car

Speed dial and call forwarding settings can be changed by you, the user. Changes for how the phone works or some buttons on the side car are changes that ENCS will have to make for you.

Check your Cisco VoIP voicemail from the web

Sometimes you don't have access to physical phone to check your voicemail messages. You can use the web to do so.

Cisco 8811 8851 Quick Start Guides
Install Cisco Jabber

Jabber allows you to use your cell phone or computer to make & receive calls when you don't have access to your work phone. It looks like you are making calls from your work phone number.

Order a new Cisco phone for a county office

At this time, new Cisco phones need to be ordered via Ag IT to confirm that shipping, billing and configuration is correct. This process may change in the future.

Recording: Jabber for Dell desktop Overview

Jabber on your computer is a normal part of your day. Learn how to use it with making, receiving and transferring calls. We’ll look at a few important setting changes and have a live demo with the Windows Jabber client.

Recording: Jabber for Mac desktop, iOS/Droid Overview

Jabber on your computer is a normal part of your day. Learn how to use it with making, receiving and transferring calls. We’ll look at a few important setting changes and have a live demo with the Mac desktop, iOS and Droid Jabber clients.

Request modifications to Office Call Handler

The Call Handler or auto-attendant that your office uses is managed by ENCS at PSU.

Request, Install & Use Jabber info for Cisco VoIP

Links provided below are for requesting a license, installing, configuring and using Jabber. It also includes a link for troubleshooting Jabber. Jabber allows you to use your cell phone or computer to make & receive calls when you don't have access to your work phone.

Use Cisco Jabber on a Windows Computer
Voicemail greetings and Pin

Links provided for adding or changing your Voicemail greetings. Also for resetting your voicemail PIN/code.