Cisco VoIP

Sometimes it's necessary to change who a phone is assigned to or change how the voicemail is managed. You may need to disconnect a phone as well. This How To should give you some guidance on what you need to do via ENCS.

Speed dial and call forwarding settings can be changed by you, the user. Changes for how the phone works or some buttons on the side car are changes that ENCS will have to make for you.

Links provided for requesting a new device to have Jabber and a link for troubleshooting Jabber.

At this time, new Cisco phones need to be ordered via Ag IT to confirm that shipping, billing and configuration is correct. This process may change in the future.

Links provided for adding or changing your Voicemail greetings. Also for resetting your voicemail PIN/code.