Change Ownership of a Phone number or Disconnect it

Sometimes it's necessary to change who a phone number is assigned to or change how the voicemail is managed. You may need to disconnect a phone or phone number as well. This How To should give you some guidance on what you need to do via ENCS.

Change phone features - Call Forwarding, Speed dial & Side Car

Speed dial and call forwarding settings can be changed by you, the user. Changes for how the phone works or some buttons on the side car are changes that ENCS will have to make for you. Speed dial buttons allow you to easily call or transfer to others outside your office. Busy Lamp Field buttons are for those inside your office. They allow for easy transfers and to monitor if the line is free or busy.

Check your Cisco VoIP voicemail from the web

Sometimes you don't have access to physical phone to check your voicemail messages. You can use the web to do so.

Cisco 8811 8851 Quick Start Guides
Handle unanswered calls in MS Teams

There are a several options for handling your unanswered calls including forwarding to voicemail, fowarding to another person, or simultaneous ring on another number. MS Teams also has an option for having a different voicemail message when you are out of the office.

Install & setup Mye911 from BigFix Self-service Application

Federal legislation requires that softphone applications, like Jabber, be able to route emergency calls placed to 911 to the nearest Public Service Answering Point (PSAP) and provide a dispatchable location for emergency response. All licensed Cisco Jabber users must use the new MyE911 app on their work computers and tablets to provide accurate location information in the event of an emergency. It is NOT required on cell phones. It IS required on personal computers & tablets.

Install Cisco Jabber

Jabber allows you to use your cell phone or computer to make & receive calls when you don't have access to your work phone. It looks like you are making calls from your work phone number.

MS Teams resources from Microsoft and Penn State
Recording: Jabber for Dell desktop Overview

Jabber on your computer is a normal part of your day. Learn how to use it with making, receiving and transferring calls. We’ll look at a few important setting changes and have a live demo with the Windows Jabber client.

Recording: Jabber for Mac desktop, iOS/Droid Overview

Jabber on your computer is a normal part of your day. Learn how to use it with making, receiving and transferring calls. We’ll look at a few important setting changes and have a live demo with the Mac desktop, iOS and Droid Jabber clients.

Request modifications to Office Call Handler or Phone Tree

The Call Handler, Auto Attendant or Phone Tree that your office uses is managed by ENCS/Phone group or the Office365 Teams group at PSU.

Request, Install & Use Jabber info for Cisco VoIP

Links provided below are for requesting a license, installing, configuring and using Jabber. It also includes a link for troubleshooting Jabber. Jabber allows you to use your cell phone or computer to make & receive calls when you don't have access to your work phone.

Use Cisco Jabber on a Windows Computer
Voicemail greetings and Pin

Links provided for adding or changing your Voicemail greetings. Also for resetting your voicemail PIN/code.