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HelpDesk Support during the Holidays

Posted: December 11, 2017

Butterball offers a turkey emergency hotline for the holidays, and if you look a little on Google you’re likely to find a hotline for fruitcake or eggnog emergencies as well. No need to use Google to find help for network and server issues in the College of Ag though...your IT colleagues will be on recliner-chair standby for just that sort of emergency.

Following the Penn State calendar, the Ag IT HelpDesk will be closed during the Winter Break – December 22 through January 1.  While the University Park campus will be like a ghost town, we know that many of your offices will be open and we’re prepared to help you with emergency situations.

Emergency support will be available every day between the hours of 8:30 a.m. and 4:30 p.m. except December 25 and January 1.  In the event of an emergency service outage such as the loss of office networking – Internet and/or email – or the loss of server-based documents, please call 814-865-1229, indicate that you have an emergency and briefly explain the nature of the outage.  This information will be passed to on-call IT staff to help you.

Non-emergency requests received by telephone during the holidays will be entered as a routine helpdesk ticket and will be responded to beginning on January 2.  Alternately, you can send non-emergency help requests for assistance after the holiday break by using the helpdesk web form at   http://agsci.psu.edu/it/help-request  or send email to AgCompSupport@psu.edu.

Also please note that Ag IT asks that – where feasible - your computers be logged off, but remain turned on and connected to the network when you leave for the holiday break. This will ensure that all critical security updates are applied as scheduled. As always, office servers and network equipment should NOT be powered down at any time, even during extended holiday breaks.