Ag IT has partnered with the Penn State IT Service Desk to provide support when you need assistance, or experience critical service outages, outside of normal business hours.
Hours of Operation
The Ag IT Help Desk is open 8:00 am - 5:00 pm Monday through Friday, except during University holidays.
The Penn State IT Service Desk provides phone and incident support, to include contacting Ag IT for critical service outages, during the following:
- 12:00 pm - 1:00 pm (lunch) Monday through Friday
- Weekdays after 5:00 pm until 8:00 am the following weekday (after hours support)
- Weekends
- University holidays, except Thanksgiving, Christmas and New Year's Day
To report the evening or weekend unavailability of a network service provided by Ag IT, call the normal Ag IT Support phone number of 814-865-1229.
Ag IT's help desk phone number - 814-865-1229 - is answered by Ag IT staff 8:00 am to 5:00 pm on weekdays. During lunch and after 5:00 pm on weekdays, calls are answered by the Penn State IT Service Desk (ITSD). ITSD staff are available to answer questions and troubleshoot issues for "common good" services (Microsoft Office 365 applications, Zoom, PSU wireless, etc.).
ITSD staff will also contact Ag IT staff in the event of a critical service outage. Critical services include county office networks. In the event of a critical service outage, please call 814-865-1229, indicate that you have an emergency and briefly explain the nature of the outage. This information will be passed to Ag IT staff to help you. Non-emergency requests received outside of Ag IT's normal hours of operation and that cannot be resolved by ITSD will be responded to the next business day.
Please note: Email sent to agcompsupport@psu.edu should not be used for emergency requests since there is no process in place to monitor these requests off-hours.
Information Technologies
Address
401 Ag Administration BuildingState College, PA 16802
- Email agcompsupport@psu.edu
- Office 814-865-1229
- Fax 814-863-2662
Information Technologies
Address
401 Ag Administration BuildingState College, PA 16802
- Email agcompsupport@psu.edu
- Office 814-865-1229
- Fax 814-863-2662
