Request & Install Adobe Creative Cloud Suite Products

Request a license:

1. Go to softwarerequest.psu.edu.
2. Select Penn State as the login option.
3. Log in as needed.
4. In the next screen, locate the Adobe Acrobat Pro or Adobe Creative Cloud icons.
5. 
6. Click Order under the icon for the application that you need. 
7. NOTE: if you see Reorder, as shown in the above screenshot, you need to continue with the next step in this section.
8. On the next page, you will need to read the information page follow the link to access IIQ to request a license for Adobe Creative Cloud.
9. Once the IIQ request is completed, you will need to wait for your manager/supervisor to approve. You should receive an email when this happens.
10. Once approved, you should get another email when your license has been activated.
11. IF you receive an email about your order and how to install, you will ignore this note and ignore the instruction provided.
12. You will want to follow the steps provided below.

Install Adobe Creative Cloud

1. While you wait, you can install the Adobe Creative Cloud application on your computer. (reference the screen shot below)
   • Locate the 'b' icon in the taskbar of your desktop anopen the BigFix Self-Service portal. 
   • Locate the Adobe Creative Cloud Desktop icon and click Install. If you don't see this icon, then it's already installed and you can go to the next section.
     

1. • Allow the application to install.
   • It will take 15-60 minutes. Outlook should be closed while it installs.

Log into Creative Cloud and download apps

Once your account has been created and the application has installed, you will be able to log into your Creative Cloud desktop application.

1. Click the Start button on your desktop (shown below) and click to open the Adobe Creative Cloud application.
   
   (Alternatively, for Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.)
   
2. The Adobe Creative Cloud application may update and then will launch.
3. Sign in with your PSU email, click Continue.
4. Choose Company or School Account.
5. Enter your password and approve your MFA.
6. If needed, select The Pennsylvania State University as the profile.
7. NOTE: If you receive a redirecting window about your institute hasn't set up your access yet, you will need to wait until your request has been approved.
8. The Adobe Creative Cloud application should open.
9. On the left, select Apps to allow the applications to load that are available to you.
   1. Please NOTE: Adobe applications tend to be large software packages. Please install only the products you will use, in order to avoid filling your hard drive disk space.
10. Click Install or Update to install your selected app.  Allow the application to install.
11. The icon for the application should appear on your desktop when done.
12. You may close the Adobe Creative Cloud application.

Feb 2025