This How To will allow your computer to "forget" its IP number and get a new one. This is useful for troubleshooting network issues.
Release and Renew IP an number
- Click the Start menu and choose Run. Remove any text in the box.
- Type CMD and press OK.
- Type ipconfig /release
- This has to be EXACT.
- There is a space between the g and the / (slash).
- Allow the computer to work.
- You should see the IP number listed as 0.0.0.0.
- There will be other numbers listed there as well.
- If you receive an error, please submit a Help Desk Submission Form
- You will be at the cmd prompt again.
- Type ipconfig /renew
- Again, this has to be EXACT.
- There is a space between the the g and the / (slash).
- Allow the computer to work.
- You should see a an IP number with actual number in place of the 0.0.0.0
- If you receive an error, please submit a Help Desk Submission Form
- Type Exit and press Enter.
- The command prompt window will close.
