Add an Account to Outlook

These instructions will help you add additional accounts to Outlook or in the New Outlook, you are opening a shared mailbox.

NEW Outlook

  1. In Outlook, navigate to Mail.
  2. On left side, under your name, scroll down to Go to Groups.
  3. Click on this link & another view will show.
  4. The mailbox that you have permissions to should appear at the left.
  5. Expand as needed to see the folders.

Old Outlook

  1. Open Outlook.
  2. Click the File menu.
  3. Click the Account Settings box.
  4. Choose the Account settings option.
  5. Click to select your email address.
  6. Click the Change button.
  7. Click the More Settings button.
  8. Click the Advanced tab.
  9. Click the Add button.
  10. Enter the users last name or the name of the mailbox (i.e "Crum" to add Sherry Crum's mailbox or "philadelphia" to add the philadelphia office mailbox).
  11. Click to select the mailbox from the list that appears.
  12. Click OK.
  13. Click Apply.
  14. Click OK.
  15. Click Next.
  16. Click Finish.
  17. Click Close.

The new mailbox should now appear below your personal mailbox in Outlook.

March 2025