These instructions will help you add additional accounts to Outlook or in the New Outlook, you are opening a shared mailbox.

NEW Outlook

  1. In Outlook, navigate to Mail
  2. On left side, under your name, scroll down to Shared with me
  3. Expand this option by clicking on the arrow to the left of Shared with me
  4. The mailbox that you have permissions to should appear
  5. Expand as needed to see the folders

Old Outlook

  1. Open Outlook
  2. Click the File menu
  3. Click the Account Settings box
  4. Choose the Account settings option
  5. Click to select your email address
  6. Click the Change button
  7. Click the More Settings button
  8. Click the Advanced tab
  9. Click the Add button
  10. Enter the users last name or the name of the mailbox (i.e "Crum" to add Sherry Crum's mailbox or "philadelphia" to add the philadelphia office mailbox)
  11. Click to select the mailbox from the list that appears
  12. Click OK
  13. Click Apply
  14. Click OK
  15. Click Next
  16. Click Finish
  17. Click Close

The new mailbox should now appear below your personal mailbox in Outlook.

May 2024