Large Box Files

Individual files stored in Box that are greater than 15 GB cannot be automatically migrated to OneDrive. These files will need to be manually copied to OneDrive or an alternate storage location.

Login and enable GlobalProtect from your Penn State Apple computer

Typically, GlobalProtect will automatically start on your Penn State computer. If not, the following action is needed.

Login and enable GlobalProtect from your Penn State Windows computer

Typically, GlobalProtect will automatically start on your Penn State computer. If not, the following action is needed.

Make Files from a SharePoint Site Available via File Explorer

Files that are shared in a SharePoint site can be accessible through File Explorer by simply adding a shortcut to the folder that contains the files.

Manage Lists: Subscriber Management

This is the second part of a document outlining some common tasks for managing your email lists on the ITS list server (lists.psu.edu).

Map a Drive to your Departmental Data

If you map to your Departmental Data folder for any reason, the new path will be: \\ag.psu.edu\shares\xxxx, where xxxx stands for the folder name.

Office 365 Mobile Device Setup

Instructions are available to configure Android and iOS mobile devices to access Office 365 email.

OneDrive vs. SharePoint vs. Teams

This video will help to explain the relationship between Microsoft OneDrive, SharePoint and Teams.

Open another mailbox via Outlook on the Web App

To view another mailbox in your OotW, you need to follow these steps.

Order a new Cisco phone for a county office

At this time, new Cisco phones need to be ordered via Ag IT to confirm that shipping, billing and configuration is correct. This process may change in the future.

Pass ownership of a Zoom meeting or webinar to another person

When you leave Penn State you should pass ownership of your Zoom meetings and/or webinars to another person in the office or on your team so they can continue to use these meetings and webinars without any URL changes.

Prepare for (or Recover From) Power Outages in Extension Offices

Extension offices depend on their server and their network devices to operate well….and server and network devices depend upon electricity to operate well! When there is a planned or unplanned power outage, the staff of Ag IT would like to be notified - and is standing by to help you return to service.

Recommendations for Computer, Printer, Copier and Fax Disposal

Please follow these guidelines for proper disposal of computer, printer, copier and fax equipment that is no longer functional and needs to be disposed of. All Penn State-owned equipment must be disposed of through the proper channels so any data on the devices can be securely erased and the materials can be recycled.

Recording: Jabber for Dell desktop Overview

Jabber on your computer is a normal part of your day. Learn how to use it with making, receiving and transferring calls. We’ll look at a few important setting changes and have a live demo with the Windows Jabber client.

Recording: Jabber for Mac desktop, iOS/Droid Overview

Jabber on your computer is a normal part of your day. Learn how to use it with making, receiving and transferring calls. We’ll look at a few important setting changes and have a live demo with the Mac desktop, iOS and Droid Jabber clients.

Release and Renew IP Numbers

This How To will allow your computer to "forget" its IP number and get a new one. This is useful for troubleshooting network issues.

Remotely Wake Computer from Standby Mode

If you have a computer that you remotely access and that is entering standby mode, follow the instructions below to remotely wake the computer.

Rename an Adobe Connect Pod

An Adobe Connect Meeting room can contain many different pods. At times, you may have multiple pods of the same type within the room; for instance, multiple note pods. To keep the room more organized, it can be useful to change the default pod names.

Request modifications to Office Call Handler

The Call Handler or auto-attendant that your office uses is managed by ENCS at PSU.

Request, Install & Use Jabber info for Cisco VoIP

Links provided below are for requesting a license, installing, configuring and using Jabber. It also includes a link for troubleshooting Jabber. Jabber allows you to use your cell phone or computer to make & receive calls when you don't have access to your work phone.

Reserve 424 Ag Admin

424 Ag Admin at University Park is available from 8 am to 5 pm, weekdays. The room can be reserved by using 25Live.

Restore Deleted Files from OneDrive

If you have accidentally deleted files that were synced with Microsoft OneDrive, you may be able to recover them from either your computer Recycle Bin/Trash or your OneDrive Recycle bin.

Run the Audio Setup Wizard

If you are planning to broadcast audio from within the Adobe Connect meeting, you will need to connect a microphone/headset to your computer and then run the Audio Setup Wizard to properly configure your microphone/headset within Adobe Connect.

Select or Change A Power Profile

Computers that are running BigFix have pre-defined power profiles that users can choose to enable. These power profiles have pre-defined settings that will control when a computer’s monitor and hard drive turn off and when the computer enters standby mode. Ag IT recommends that all users strongly consider implementing an energy-saving power profile.

Share (Giving Permissions) for an Outlook Calendar via Outlook

You can share your Outlook calendar with other users of the College's AG.PSU.EDU Exchange server. This How To gives you directions.

Share (Giving Permissions) for an Outlook 2013/16 Calendar via Outlook

You can share your Outlook 2013 or 2016 calendar with other users of the College's AG.PSU.EDU Exchange server. This How To gives you directions.

Sharing SharePoint Files

SharePoint files or folders can easily be shared with other people.

Sharing SharePoint Files with the public and/or for Cvent use

This How To is written specifically for Extension staff, faculty and educators that need to share files with the public for webinars, meetings, classes and similar items. Penn State does not allow public access to a SharePoint site by default. To save you steps of creating your own SharePoint site and then requesting public access and then managing the site, Ag IT has created Team SharePoint sites for each of the Extension teams and have created a Public folder for you to use to store your files for the public to use. This How To provides instructions on how to share a link with those that need access.

Sharing/Unsharing OneDrive Files or Folders

OneDrive files or folders can easily be shared with others. These steps will also allow you to provide a link for your Cvent request.

Software

Transitioning back to the office after months of working from home may require a bit of finesse to ensure your technology is working as it did (or better!) prior to March 2020. Ag IT has compiled some "return to the office" tips that may make your transition a bit easier. Welcome back, Ag Community!