These instructions are written for Mac users, to assist in getting Office 365 installed and activated. Please follow all the steps, as written below.

  1. Restart your computer.
  2. Logon as normal. Close any applications that may open automatically.
  3. Locate and open the blue "b" icon in the upper right corner of your menu bar.
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  5. The IBM BigFix Self-Service Application will open.
  6. Look for the item named: "Install/Upgrade: Microsoft Office 365 32bit 16.9.0 - Macintosh". Click on that icon, as shown below and it may indeed be truncated.
    • NOTE: If you don't see this icon yet, please wait a minute. Close IBM BigFix Self-Service window and repeat steps 2-5 again.

  7. Another window will pop-up with the details.
  8. Click Get at the bottom.
  9. The download & install process will begin shortly. You will see Running... at the bottom of the window.
  10. Please let the machine run and do not launch any other applications while O365 installs.
    • This installation may take 20-40 minutes.
  11. When it's complete, BigFix should pop-up a notice asking you to reboot. Please click Take Action, which will give you another window. Click Restart Now.
  12. This may not restart your computer though, so please manually Restart.
  13. After you reboot, log on as normal.
  14. Locate and open any Office product (Word, PowerPoint, Excel, etc.).
  • The next few screen shots are examples of what we saw when we opened Excel.
  • You may see a What's New window.
  • Please wait a few seconds/minutes for this window to appear. You should receive a prompt to Sign in.
  • You may see an additional window, similar to the one shown below referring a Home or School MS Office account. PLEASE, click the option associated with
  • Click Sign In, then type in your Penn State email address (in the format of your then click Next.
  • You should see the Penn State WebAccess screen to log in.
  • The WebAccess screen may not fill the window correct in some instances.
    o If your default DUO choice is okay, press tab once, then Enter.
    o If your DUO needs changed to another device, you will need to click tab until you can see the needed parts of the window.
  • Your new Office365 applications should be installed and work as normal.

  • Clean-up: If you had any shortcuts to Office applications pinned to the Start menu, desktop or Taskbar, they will be broken. They will look like a blank piece of paper.
    To remove the old: Right-click on the old shortcut and select Unpin (from taskbar or other location) or Delete.
    To add new shortcut: Right-click on the application and choose pin to the taskbar or start menu.
    Another window will pop-up with the details.