Alex J. Rowland

  • SLF Call Center Manager
329 Innovation Park
Suite 117

University Park, PA 16802

Areas of Expertise

  • Spotted Lanternfly
  • Customer Service
  • CVENT registration
  • Magento sales

Education

  • University of Pittsburgh, B.A. Sociology - 2012

Alex J. Rowland is the Spotted Lanternfly Call Center Manager for Penn State Extension, where he utilizes his 8 years of management experience to lead a dedicated team of operators. Alex works with his team to educate the Pennsylvania public on all things spotted lanternfly – including the lifecycle, risks, treatments, and policies related to the invasive species and their quarantine in the state. For three years, since the launch of the SLF call center in 2018, Alex has kept a strong team of new and returning operators to cover the 20,000 annual incoming calls regarding the spotted lanternfly.

Although originally a State College native, Alex graduated with a BA from the University of Pittsburgh in 2012. Prior to Penn State he spent the better part of 10 years in agricultural sales and management – most recently as the wholesale manager for the now defunct farmer-owned co-op, Penn’s Corner Farm Alliance in the greater Pittsburgh area. Alex currently resides with his fiancé in their Bellefonte home.