Follow these quick steps to access Salesforce.

Navigate to the Login page

There are two ways to access the Penn State Extension instance of Salesforce.

**If any of these login methods do not work for you upon your first attempt to log into Salesforce this may be because you do not have an activated Salesforce user account. If you are unable to login please reach out to us via the Salesforce help request form.

Method 1 - Direct URL:

  1. Via this Short URL: https://extension.psu.edu/salesforce (Please bookmark!)
  2. Click "Penn State Access" under the Salesforce User Name and Password prompt
  3. You will be prompted to enter your Penn State Access Account ID and Password and 2-factor authentication as normal.

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Method 2 - Custom Domain:

  1. Alternatively you may use the standard login URL
  2. Select to Login via Penn State Access
  3. You will be prompted to enter your Penn State Access Account ID and Password and 2-factor authentication as normal.

How to Log Out of Salesforce and Penn State Access

Penn State Access, Single Sign-On keeps you logged into Salesforce as long as the browser is open. Completely exit all browser windows to close your Salesforce session.

If you are unsure if all the browsing windows are closed, you can right-click on your browser icon (Firefox, Chrome, etc.) and click "Close all windows"

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Please note that that the previous method of logging out of Salesforce by clicking on your Name > Logout, will no longer log you out of Salesforce! This will prompt you to log out of Penn State Access, but keeps the session open until the browser is completely exited. This allows a user to continue to access Salesforce web pages through either browser history or attempting to log in again with Penn State Access.

Always remember to completely close your browser!

Broken Links

As a trade-off in taking advantage of this new feature, you may notice that your browser will have a new base URL when accessing records with Salesforce (https://psuextension.my.salesforce.com).

Clicking legacy-shared URLs that start with https://NA14.salesforce.com will no longer work, effective immediately. This may include links from older emails or shared through chatter. If you run into this error, as a quick fix you can substitute the base URL with the preferred base URL https://psuextension.my.salesforce.com. (Note: DO NOT substitute with the short-url http://extension.psu.edu/salesforce). If you need assistance please submit a help request.

If you encounter an error "Web Login Service - Stale Request" it is best to navigate to the login screen (http://extension.psu.edu/salesforce) and sign-in. Then retry the link that prompted the error.

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