Support
Contact the Help Desk
- Help Request Form (preferred)
- Email: agcompsupport@psu.edu
- Phone: 814-865-1229
Additional Support Information
IT has established an after hours support service for problems which may be encountered with college servers. The number 814-865-1753 should be used to report the evening or weekend unavailability of a network service provided by IT. The service is available 5:00 p.m. - 10:00 p.m. Monday through Friday, and 8:30 a.m. - 4:30 p.m. Saturday and Sunday. The number is NOT to be used for after hours Computer Support questions, as it connects directly to the Penn State Call Center.
Technology alerts from IT staff for the College of Ag Sciences
The Ag IT Computer Unit supports several databases to assist county staff in managing their programs at the local level.
Call 1-800-234-1490 to reach Dell Technical Support.
All university-owned Windows and Macintosh computers must be scanned for the presence of Personally Identifiable Information (PII) on a regular basis using Identity Finder.
Every VC system will include the purchase of a Polycom Service Contract. This contract offers training and technical support for the VC unit for the designated time, usually three years.
