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HelpDesk Support during the Holidays

Posted: December 9, 2016

Although Penn State officially closes for the Winter Break on December 23 and reopens on January 3, we know that many of you will still be working. If you have a service outage in your office, Ag IT staff will rouse up from our long winter’s nap in order to get you back into service!

Following the Penn State calendar, the Ag IT HelpDesk will be closed during the holiday break – December 23 through January 2.

Support for significant outages will be available on December 23 and again from December 27-30 between the hours of 8:30 a.m. and 4:30 p.m.  In the event of an emergency service outage such as the loss of office networking – Internet and/or email – or the loss of server-based documents, please call 814-865-1229, indicate that you have an emergency and briefly explain the nature of the outage.  This information will be passed to Ag IT staff to help you.

Wireless network connectivity in University Park Campus buildings is a service of Penn State’s Telecommunications and Networking Services (TNS).  If wireless connectivity is unavailable, please contact the Network Operations Center (NOC) directly at 865-4662 for resolution.

Non-emergency requests received by telephone during the holidays will be entered as a routine helpdesk ticket and will be responded to beginning on January 3.  Alternately, you can send non-emergency help requests for assistance after the holiday break by using the helpdesk web form at   http://agsci.psu.edu/it/help-request  or email AgCompSupport@psu.edu

Ag IT asks that your computers be logged off, but remain turned on and connected to the network when you leave for the holiday break. This will ensure that all critical security updates are applied as scheduled.  You can save energy and still receive all updates with just a few clicks by choosing a power management option from the “B” icon located near the bottom-right corner of your screen.