HelpDesk Support during the Holidays
Posted: December 9, 2016
Following the Penn State calendar, the Ag IT HelpDesk will be closed during the holiday break – December 23 through January 2.
Support for significant outages will be available on December 23 and again from December 27-30 between the hours of 8:30 a.m. and 4:30 p.m. In the event of an emergency service outage such as the loss of office networking – Internet and/or email – or the loss of server-based documents, please call 814-865-1229, indicate that you have an emergency and briefly explain the nature of the outage. This information will be passed to Ag IT staff to help you.
Non-emergency requests received by telephone during the holidays will be entered as a routine helpdesk ticket and will be responded to beginning on January 3. Alternately, you can send non-emergency help requests for assistance after the holiday break by using the helpdesk web form at http://agsci.psu.edu/it/help-request or email AgCompSupport@psu.edu
Ag IT asks that your computers be logged off, but remain turned on and connected to the network when you leave for the holiday break. This will ensure that all critical security updates are applied as scheduled. As always, office servers and network equipment should NOT be powered down at any time. You can save energy and still receive all updates with just a few clicks by choosing a power management option from the “B” icon located near the bottom-right corner of your screen.