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HelpDesk Support during the Holidays

Posted: December 19, 2014

Butterball offers a turkey emergency hotline for the holidays, though you may have to go through many Google screens to find a hotline for fruitcake or eggnog emergencies. No need to use Google to find help for network and server emergencies in the College of Ag Sciences, though – That information is right here!

Following the Penn State calendar, the Ag IT HelpDesk will be closed during the holiday break – December 24 through January 5.

Emergency support will be available every day between the hours of 8:30 a.m. and 4:30 p.m. except December 24, 25 and January 1.  In the event of an emergency service outage such as the loss of office networking – Internet and/or email – or the loss of server-based documents, please call 814-865-1229 and indicate that you have an emergency and briefly explain the nature of the outage.  This information will be passed to on-call IT staff to help you.

Non-emergency requests received by telephone during the holidays will be entered as a routine helpdesk ticket and will be responded to beginning on January 5.  Alternately you can send non-emergency help requests for assistance after the holiday break by using the helpdesk web form at   http://agsci.psu.edu/it/help-request  or send email to AgCompSupport@psu.edu.

Ag IT asks that your computers be logged off, but remain turned on and connected to the network when you leave for the holiday break. This will ensure that all critical security updates are applied as scheduled. As always, office servers and network equipment should NOT be powered down at any time.  You can save energy and still receive all updates with just a few clicks by choosing a power management option from the “B” icon located near the bottom-right corner of your screen.